Reputation: Good extended warranty providers consistently provide quality experiences.We also consider the responsiveness of each company’s customer service team based on our secret shopper analysis. Our review team sifts through customer reviews and complaints from reputable sources such as the Better Business Bureau (BBB) and Trustpilot. Customer Service: The level of customer service and care provided by an extended warranty company is an important consideration.We take into account the number of extended car warranty plans available, term limits, exclusions, and additional benefits. Coverage: A wide variety of coverage is essential to support the differing needs of customers.To determine this score, we employ a secret shopper analysis using different vehicles, mileages, warranty plans, and locations. Price: Comparing providers can be difficult due to the many factors that influence cost.Many customers were also driving with less coverage than they thought they were paying for. In one case, an elderly woman purchased two extended car warranties from AutoAssure for the same vehicle. Senior citizens in particular felt targeted.ĪutoAssure also conducted deceptive advertising calls, claiming on recorded lines that it covered “everything from the front of your, all the way to the rear.” In reality, many of these parts are not covered under an extended car warranty and are only covered by car insurance. Further, the letter looked like an official document, not an advertisement. In each message, phrases like “time-sensitive” and “act immediately” were bolded and highlighted, giving the recipient a false sense of urgency. AutoAssure put the sender address as “Vehicle Service Department,” which gave people the impression that it was coming from their vehicle manufacturer. The company was sending letters to potential customers falsely claiming that their car warranty was expiring soon and they needed to buy another warranty to avoid a lapse in coverage. AutoAssure’s poor reputation is partially a result of misleading sales tactics in Minnesota in 2018.
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